You have the right to return the products you bought, due to withdrawal or due to the fact that the product is defective, free of charge, within 15 days from the date you receive them. In this case, only the direct cost of returning the products is paid by you. In case a product is considered defective, its return will be charged to the store.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, in the same packaging as they were delivered to you, together with the retail receipt. In any other case returns will not be accepted.

In case you wish to return a product you bought, contact us at tel. 24210 – 35631 or via email at

Complaints Policy

The specialized staff at our store are available to support you at all times, before and after the delivery of our products, ready to solve any problems and answer your questions. Over the telephone 24210 – 35631 or via email at or finally in person at our physical store you can ask your questions or report any problem you may encounter regarding our services and products.