Company Identity

ΓΚΛΑΒΙΝΗΣ ΚΟΣΜΗΜΑ (www.glaviniskosmima.gr)
Jewelry, Watches - Volos

Contact Info

Address: Dimitriados 144, Volos 382 21, Greece

Phone: 24210 – 35631

E-mail: info@glaviniskosmima.gr

Hours of Operation

  • Monday: 9 am – 2:30 pm
  • Tuesday: 9 am – 2:00 pm, 5:30 – 9 pm
  • Wednesday: 9 am – 2:30 pm
  • Thursday: 9 am – 2:00 pm, 5:30 – 9 pm
  • Friday: 9 am – 2:00 pm, 5:30 – 9 pm
  • Saturday: 9 am – 2:30 pm
  • Sunday: Closed

Transactions - Availability

Purchases from our online store are made exclusively in euro. The prices of the products listed in our online store include 24% VAT.

The prices of the products that have an indication of availability are bound at the time of the order in favor of the consumer. For products that are not available or Upon Order, no price commitment can be made.

All items available in our store are usually shipped within 2-4 business days from the day of their order. Otherwise a store representative will contact you.

How to Order

You can order products from our e-shop in the following ways:

A) By telephone on 24210 – 35631, you will be asked for information about the product you are interested in, as well as some personal information for the correct shipment of the products.

B) Through our online store. Based on the order details, our e-shop will contact you to confirm the order and to inform you about the shipping cost of the products and the delivery time.

Our e-shop is committed to complying with any relevant provisions regarding personal data. For any damage caused to the company by false information, the company can seek compensation based on the relevant provisions of the civil and criminal code.

Order cancellation

The customer reserves the right to cancel the order until the start of the shipping process (up to 24 hours from the placement of the order). To cancel or change the order you can call us on 24210 – 35631 or via email at info@glaviniskosmima.gr.

If the shipping process has started, please read the section "Product returns" below.

Payments

Our e-shop allows you to pay for your order in the following ways:

A) Payment by credit / debit card via EUROBANK:

Payment by credit / debit card (Visa, Mastercard, Maestro) is completely secure as it is made through the secure online system of EUROBANK. You enter and complete the process in the bank environment for absolute security provided by the bank itself protected with SSL security certifications.

B) By deposit in the bank account of the company

You can deposit money directly in our bank account, the reason for deposit must include your receipt and your name as well as the number of the respective order. We will then be informed about the deposit of the amount and we will send the product accordingly.

IBAN BANK ACCOUNTS:

EUROBANK: GR 60 0260 0780 0004 8020 0119 403, in the name of Glavinis Dimitrios

NATIONAL BANK: GR 6601 1026 7000 0026 7005 40706, in the name of Glavinis Dimitrios

C) Cash on delivery

You can pay in cash at the time of receiving your parcel at your location directly to the courier.

Shipping Methods and Expenses

You can pick up our products in the following ways:

A) Direct from our store, Dimitriados 144, Volos 382 21.

B) Via Courier (GENERAL POST)

  • Courier charge: € 4.00 / Order

Delivery time

A) For shipments to Thessaly delivery time is 1-2 working days.
B) For shipments to the rest of Greece delivery time is 2-4 working days.

Product Receipt

Upon receipt of the products, please check the integrity of the products at the time you receive them and then sign the relevant receipt document. Your signature on the receipt form means that the product arrived at your place without damage.

In case of non-receipt of the product (and if a long time has passed since the placement of the order), please contact customer service at tel. 24210 – 35631 or via email at info@glaviniskosmima.gr. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.

Products Returns

You have the right to return the products you bought, due to withdrawal or due to the fact that the product is defective, free of charge, within 15 days from the date you receive them. In this case, only the direct cost of returning the products is paid by you. In case a product is considered defective, its return will be charged to the store.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, in the same packaging as they were delivered to you, together with the retail receipt. In any other case returns will not be accepted.

In case you wish to return a product you bought, contact us at tel. 24210 – 35631 or via email at info@glaviniskosmima.gr.

Complaints Policy

The specialized staff at our store are available to support you at all times, before and after the delivery of our products, ready to solve any problems and answer your questions. Over the telephone 24210 – 35631 or via email at info@glaviniskosmima.gr or finally in person at our physical store you can ask your questions or report any problem you may encounter regarding our services and products.

After Sales Service and Warranty

We offer over the phone after-sales service with all our products. 24210 – 35631 or via email at info@glaviniskosmima.gr. Also, all our watches are accompanied by a 2-year warranty (official manufacturer) from the date of purchase.

Products

The company reserves the right to remove or change the characteristics of the products as well as the prices without notice. The photos of the products presented in our online store may not give their true characteristics, such as color and texture.

Accept Terms of Transaction

Placing an order in our e-shop, either by phone or through the order form, automatically means the acceptance of the above terms of transaction.